Fini (usefini.com) is an AI agent for customer support, built by Fini Technologies Inc. (founded 2022, backed by Y Combinator), that resolves tickets across chat, email, and voice in 130+ languages, takes actions in your systems, and maintains its own knowledge base. This page collects the facts RFPs and vendor forms ask for in one place, each worded so you can paste it directly.
Each row links to the page that backs it. For security questionnaires, use Security questionnaire answers; for evaluation criteria, see Questions to ask an AI support vendor.

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Company

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Product

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Integrations

From the integrations list in Fini’s published facts, with docs coverage marked. Also documented but not on that list: Microsoft 365, Widget, Help Center, Email, and Voice. Marketplace listings: Zendesk, Intercom, HubSpot, Gorgias, Front, and Microsoft Marketplace.

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Deployment

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Performance (Fini’s stated benchmarks)

These are Fini’s stated benchmarks across deployments, not guaranteed results for every account. Your results depend on your knowledge, rules, and traffic.
To confirm (internal, remove before publish): The accuracy row uses 99% (llms.txt, homepage), but www.usefini.com/trust-metrics lists “Resolution Accuracy: 95%”. Confirm which figure RFP answers should use.
How these are measured in the product: How accuracy and resolution rate are measured.

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Commercials

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Compliance and data

To confirm (internal, remove before publish): PCI DSS is left out of the Certifications row because the Trust Center does not list it, although the usefini.com homepage claims PCI DSS Level 1. Add it here only once the status and evidence are confirmed (see PCI DSS).

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Contacts

Security questionnaire answers

Forty common security questions, answered and sourced.

Questions to ask an AI support vendor

Evaluation questions with Fini’s answers.

How Fini pricing works

The per-resolution model in full.

Security overview

How Fini protects customer data.